DOMESTIC / UNITED KINGDOM ORDERS:

• All of the orders going to a UK address qualify for FREE DELIVERY for a limited time on the TeHe Gifts website. We aim to ship all orders  within 1-2 business days.
• TeHe Gift mugs are sent out in smash-proof boxes, with the shipping label stuck to the outside. If ordering from our Amazon Prime store, you may receive the item in bright yellow & trademark stamped box. 
• Items are sent by Royal Mail 24 (1st class) in the United Kingdom. Please note that weekends and holidays are excluded from processing and shipping times.
• Delivery within the UK is approximately 1-3 business days after dispatch. Please allow an extra times at busy times of the year such as Christmas and staff shortages. 
• You will receive an email direct from us once your order has been dispatched. 
  
  

INTERNATIONAL ORDERS:

• At this moment in time, international orders are not currently being accepted. We hope that we can change this in the near future. Wholesale orders are still being accepted where couriers are delivering.

REFUSED AND UNDELIVERABLE ORDERS

• The customer is responsible for supplying the correct shipping address. TeHe Gifts print the address directly from the details provided so please ensure these are correct upon checkout. 
• Any orders that are undeliverable due to an incorrect address are the responsibility of the customer. 
• In the case you would like us to re-ship a refused or undeliverable package, a shipping fee will be charged.
  
  

RETURNS  

• Returns must be made within 14 days of the delivery date. 
• Returns postmarked outside of the 14 day return policy will be returned to sender.
• In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is "specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): are non-refundable."]
• Customers are responsible for ensuring all personalised details are correct when the order is placed. We will not be held responsible for any errors that are down to the customer.
• Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
• Original shipping fees are non-refundable.
• When your return is received and processed, we'll email you a refund notification. It will normally take 3-5 business days to process a refund.
  
  

HOW TO MAKE A RETURN  

• Customer is responsible for return shipping costs.
• Return your item(s) using an insured postal carrier. We are not responsible for missing, damaged, or packages lost in transit.
• To return your items, please send them back to the address below. Please include name and order number. 

FAO Katie, Returns, TeHe Gifts, Unit B3, Copley Mill, Stalybridge, Greater Manchester, SK15 2QF, United Kingdom.

EXCHANGES

• Item(s) you wish to exchange must be unused and in their original packaging. If any items are damaged or have clearly been used they will be returned to sender. 
• In accordance with the Distance Selling Regulations 2014, personalised prints/products or anything which is "specially made, or ordered, with your choice of name, message or any other customised aspect that makes it unique to you (and therefore not resellable): cannot be exchanged."
• Customer is responsible for shipping costs to exchange the order.
• To exchange your items, simply return them following the instructions above.
• Make sure you include the full name of the person on the original order and your order number. Include in the parcel details of what you would like to exchange it for - size etc.
• Only like for like items will be exchanged. 
  
  

PRIVACY POLICY

To view the TeHe Gifts privacy statement, please click HERE